Terms of Use
Effective date: October 1, 2026
These Terms of Use govern your use of the Head2TailHealth app and the H2T SmartTag Alerts program. By using the app, you agree to these Terms. If you do not agree, do not use the app. "Head2TailHealth," "we," "us," and "our" refer to Head2TailHealth LLC, a Missouri limited liability company.
1. Acceptance of terms.
Using the app, creating an account, or activating a SmartTag means you accept these Terms.
2. Adult eligibility.
You must be at least 18 years old to register an account or enroll in H2T SmartTag Alerts. The app is not directed to children under 13.
3. Account responsibility.
You are responsible for your account credentials, the accuracy of information you provide, and activity under your account.
4. User-provided information and ownership.
You own the information and content you provide. By providing it, you grant Head2TailHealth LLC permission to store, process, display, and transmit it as needed to provide the features you request. You are responsible for ensuring you have the right to provide any documents or information you upload.
5. Pet wellness information and educational limitations.
The app provides organizational tools and general, educational information, including AI-generated guidance. It is not a substitute for professional veterinary advice, diagnosis, or emergency care. Always consult a qualified veterinarian for your pet's medical needs.
6. No veterinary diagnosis or emergency-service replacement.
The app does not diagnose conditions and is not an emergency service. In an emergency, contact a veterinarian directly.
7. SmartTag technology and limitations.
A SmartTag may be scanned using its QR code or tapped using NFC on a compatible device. A SmartTag is not a GPS tracker and provides no continuous or live-location tracking capability. Scan-location information may be approximate, supplied by the finder's device, unavailable, or declined or denied by the finder's device. Finder participation is voluntary, and device compatibility, internet access, and permissions may affect whether a scan or location is recorded. We do not guarantee that QR scanning, NFC tapping, location, or the app will work.
8. Finder participation is voluntary.
We cannot compel anyone who finds a pet to scan or tap a tag or to share location. Alerts depend on a finder choosing to act.
9. Email alert limitations.
Email alerts depend on email delivery, may be delayed, and may not be received.
10. SmartTag SMS Alerts ("H2T SmartTag Alerts")
The H2T SmartTag Alerts program is a transactional SMS program that notifies you, the enrolled owner, when your pet's enabled SmartTag is scanned using its QR code or tapped using NFC on a compatible device. The following terms apply to the program.
10.1 Program name and purpose.
The program is "Head2TailHealth (H2T) SmartTag Alerts." Routine messages may use "H2T SmartTag Alerts." Messages are transactional alerts, not marketing or promotional messages.
10.2 Enrollment requires an authenticated, eligible owner.
Only an authenticated Head2TailHealth account holder who owns at least one eligible SmartTag may enroll. No administrator, Care Team member, or other person may enroll or consent on an owner's behalf. The verified phone number and subscription are owner-level, while each eligible SmartTag has its own alert preference. Secondary contacts are not enrolled in automated SmartTag SMS.
10.3 Consent comes before verification.
To enroll, you enter a mobile number and affirmatively check a consent control that is unchecked by default. By checking the box, you agree to receive an automated verification-code text from H2T SmartTag Alerts at the mobile number you entered in response to your verification request. A verification text is sent only in response to your affirmative enrollment or verification request and only when the program is enabled. Checking the box does not by itself verify the phone number and does not activate recurring SmartTag scan alerts. Requesting another verification code does not activate recurring alerts. Recurring SmartTag scan-alert enrollment becomes active only if the number is successfully verified.
10.4 Phone number must be verified.
Your mobile number must be verified before any recurring alert is sent. If verification does not succeed, recurring alerts are not activated.
10.5 Consent is optional.
Consent is not a condition of any purchase, SmartTag activation, app registration, or use of Head2TailHealth.
10.6 Owner-level and per-tag controls.
Your verified phone number and SmartTag SMS subscription are owner-level. Each eligible SmartTag has its own alert preference. Pausing owner-level alerts stops alerts across your enabled tags. Per-tag controls do not create separate phone subscriptions. Secondary contacts are not enrolled in automated SmartTag SMS in the first release.
10.7 Message frequency varies.
Message frequency varies based on SmartTag scan activity. You may receive an enrollment confirmation and alerts when an enabled SmartTag is scanned or tapped.
10.8 Message and data rates may apply.
Your carrier's standard message and data rates apply.
10.9 Reply STOP to opt out.
Reply STOP at any time to stop receiving H2T SmartTag Alerts. Replying STOP ends SmartTag SMS messages but does not close your Head2TailHealth account. Account closure and SmartTag SMS opt-out are different actions.
10.10 Reply HELP for help.
Reply HELP for help, or contact support@head2tailhealth.com.
10.11 Carrier delivery is not guaranteed.
SMS delivery depends on mobile carriers and may be delayed, filtered, or unavailable. Carriers are not liable for delayed or undelivered messages.
10.12 Email alerts operate separately.
Scan-alert emails continue independently of SmartTag SMS, and pausing or opting out of SMS does not by itself disable email alerts. We do not guarantee email delivery.
10.13 Promotional messaging consent is separate.
"Wellness Specials" promotional text consent is a separate program and is never used to send SmartTag scan alerts.
10.14 No sale or sharing for marketing.
Your mobile information and SmartTag SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. We and our service providers process this data only as needed to deliver the alerts you requested.
10.15 Program status.
H2T SmartTag Alerts is not currently active. It remains pending carrier approval and separate enablement; no live SmartTag SMS, including any verification text, will be sent until the program is approved and enabled.
10.16 Initial enrollment message (future).
When enabled, our first enrollment confirmation message will identify H2T SmartTag Alerts as the sender, confirm enrollment, include "Reply STOP to unsubscribe," include HELP instructions, and include applicable message-and-data-rate language. This is a future program requirement only.
11. Ownership and permitted use.
Except for the information and content you provide (addressed in Section 4), we own the app and its content. We grant you a limited, personal, non-exclusive, non-transferable license to use the app for your pet-care needs.
12. Prohibited conduct.
You may not misuse the app, reverse-engineer it, attempt unauthorized access, use it to harm pets or people, or violate laws.
13. Third-party services and links.
The app may link to third-party sites, services, or product/affiliate links we do not control. We are not responsible for their content or practices.
14. Availability, modification, and discontinuation.
We may update, modify, or discontinue features, including SmartTag and H2T SmartTag Alerts, at any time. We do not guarantee uninterrupted availability.
15. Disclaimers.
The app is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied. We do not guarantee that SmartTags, alerts, email, SMS, location, QR scanning, NFC tapping, or the app will always work.
16. Limitation of liability.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising from your use of the app.
17. Termination.
You may request account closure by contacting support@head2tailhealth.com. Account closure is completed by us in response to your request; requesting closure does not by itself immediately delete your account, and general app data is retained for six months after the completed cancellation date unless a longer period applies. We may suspend or terminate access if you violate these Terms or for any business reason.
18. Governing law and venue.
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles. Subject to final attorney review, any claims will be brought in Phelps County, Missouri. No mandatory arbitration and no class-action waiver are included.
19. Changes to the terms.
Updates to these Terms may become effective when posted or on the stated effective date. A material change to the H2T SmartTag Alerts messaging program may require new affirmative consent when required by law, carrier rules, or the nature of the change. Existing SmartTag SMS consent does not silently expand to a materially different messaging program. We will note the effective date above. Continued use of the app after a non-material change means you accept the updated Terms.
20. Contact.
Questions? Email support@head2tailhealth.com.